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Perform a Clean Uninstall

Getting Started

Perform a clean uninstall of an Autodesk product that is crashing when started or displaying fatal or unrecoverable errors.

  1. First, uninstall the program through the Windows Control Panel.
  2. Then run the Microsoft Install/Uninstall Fixit utility and try to uninstall again:
    How to troubleshoot Windows Installer errors
  3. If you are having licensing issues, you can remove the licensing storage file as well. If you are not dealing with licensing errors, removing this file may be unnecessary. Remove the Trusted Storage files (Licensing) located in these areas:

    Locaton of Trusted Storage files

    Vista or Windows 7 /8 /10
    • C:\ProgramData\FLEXnet\
    • C:\ProgramData\FLEXnet\
    Windows XP
    • C:\Documents and Settings\All Users\Application Data\FLEXnet\
    • C:\Documents and Settings\All Users\Application Data\FLEXnet\
    • /Library/Preferences/Flexnet Publisher/FLEXnet/adskflex_########_event.log
    • /Library/Preferences/Flexnet Publisher/FLEXnet/ 
    • /Library/Preferences/Flexnet Publisher/FLEXnet/adskflex_########_backup 
    If you do not have Adobe products on your computer, also delete the following folder:
    • /Library/Application Support/Flexnet Publisher


  4. Delete any residual Program Files from these locations:

  • C:\Program Files\Autodesk\
  • C:\ProgramData\Autodesk\
  • C:\Program Files (x86)\Autodesk\
  • C:\Users\All Users\Autodesk\
  • C:\Users\**YOUR USERID**\AppData\Roaming\Autodesk\
  • C:\Users\**YOUR USERID**\AppData\Local\Autodesk\
The program folders should be clearly named.
  1. Clean out your TEMP files:

    1. Click the Windows Start button.
    2. In the Run box type %TEMP% and press Enter
    3. Highlight and delete all files. Ignore any files in use.